SaaS Enabled solution which aims to collect and interpret data captured direct from customers as to their experiences and views of a service provide actionable insights support implementation of interventions through bespoke consulting and to monitor the ROI of said interventions to inform future practice. This solution is focused on identifying and solving issues around customer churn risks to brand and goodwill and misaligned customer management processes to enhance customer loyalty and increase net revenue retention. An advanced Generative AI framework will identify patterns across different verticals and find correlation with financial performance providing a deep analysis which uncovers the levers that can significantly boost shareholder value through strategic user experience initiatives. The product is at proof of concept stage with the founders primed to drive its deployment across customer experience markets alongside a strategic partner.
Financial Summary
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